Most Asked Questions

Our online store is open 24/7.

You can visit our shop during the following hours. Please check our social pages for any updates or changes. Wed 9am-12pm, Thurs 4pm-7pm, Sat 9am-12pm.

Our business hours are Monday - Friday 9am - 5pm. (Sydney NSW timezone).

You can email anytime and we will get back to you as soon as we can.

hello@nextchaptersociety.com.au

- Visa or Mastercard (no AMEX sorry)

- Paypal

- Shop Pay

- Google Pay

- Apple Pay

- Afterpay

- Next Chapter Society Gift Voucher

- Store Credit (please note these are valid for 12 months from date of issue)

Once you are logged into your account you will be able to edit your email, mobile and shipping address.

Click the 'View Addresses' tab on the left side bar and use the 'edit' link to make changes.

You can add an entire new address for example if you use both a home and work address.

You also have the option to delete an entire address if you no longer use this address.

Log into your account here

We know buying online can be tricky. That's why were are super proud to offer measurements on all products plus a detailed video of a model wearing the garment.

Please tap through the photos of each product for this information.

We cannot guarantee all products will be restocked however we take on board the demand for certain products and sizes.

If the size you are after is out of stock please use our 'back in stock' email notification feature on the selected product page to register your interest.

Please note by registering your email, you are not allocated the item when it is restocked but you will be notified as soon as the restock is live giving you the best chance at purchasing before the item sells out again.

Shipping

We dispatch orders received by 3pm every day Monday - Friday. (excluding Public Holidays).

• Free click and collect from our shop in 18 Castelnau Stteet, Caringbah South, Sydney. Check for updated open times here.

• Free Regular Shipping on all orders over $150

• Regular Post $5.95

• Express Post $10.95

• Upgrade your Free Regular Shipping to Express $5.95

We deliver within Australia only.

More information here.

All orders placed before 3pm (Sydney NSW) Monday - Friday will be dispatched from the warehouse same day otherwise will be sent the following day. All orders after 3pm Friday and placed over the weekend will be dispatched on Monday.

Once your parcel leaves our warehouse, please understand delivery times are out of our control and in the hands on Australia Post.

After your order has been dispatched you will receive your tracking number by email. It is important for this email to be valid so that you can receive tracking updates.

We use Australia Post for shipping parcels.

Link to Australia Post Tracking here. Use from postcode 2229.

Full shipping policy click here.

Returns

Please head to our Returns Portal here to submit your return.

Please see our 'How To' step by step video here.

Return shipping is to be paid by the customer.

If your item is faulty or you have the wrong item, please get in touch.

hello@nextchapter society.com.au

Oh no! We are so sorry to hear your item is faulty.

Please use our Returns Portal to request the return. Please also send us an email hello@nextchaptersociety.com.au with the subject line "Faulty Item #order number". Ensure you send clear images and describe the fault.

We will be in touch soon.

Oh no! We are so sorry to hear you have received the wrong item.
We aim to get everything perfect but unfortunately sometimes errors happen.

Please use our Returns Portal to request the return. Please also send us an email hello@nextchaptersociety.com.au with the subject line "Received Wrong Item #order number".

We will be in touch soon.

Please check your junk mail if you are awaiting an email from our returns portal. You will be sent emails at the following stages:

1. Requested a return (Marked as pending approval)

2. Approved by us (Will contain return instructions) OR if we have rejected your return with reasoning

3. Parcel has been received by us

4. Store Credit has been issued and return process is complete

Sorry we don't issue refunds. We offer store credits valid for 12 months.

Full returns policy click here.

Loyalty Club

Here at Next Chapter Society we want our customers to be rewarded for their purchases as we create a long lasting relationship with you.

The more you spend the more points you earn. Once you reach a certain amount of points you will be able to redeem for a discount.

You can choose to not redeem when a discount becomes available and grow your points total towards a larger discount. Or if you use all the points you have in one transaction your points total will return to zero.

Head over to our Loyalty Club page for the full run down.

The reward code is to be placed in the 'Gift Card or discount code' box in the checkout.

The code is accessible via :

- Email (make sure you check the one associated with your account and your junk mail if you don't receive it)

- The loyalty widget (bottom left corner). When logged in you have the ability to access the code under 'Redeem Society Points'. Copy and paste into the checkout.

You will only see the REDEEM button when your account has enough points. You will not automatically receive the reward when you hit the points total. You must click this REDEEM button to activate the reward on offer. Once you click redeem - your balance will deduct the points immediately. The code will still be valid until it has been used in a successful order.

Please note your order must be a minimum of $39.95 to use the reward.

You cannot redeem this voucher with any other offer or discount.

Watch our How to video on applying discounts at the checkout if you need further help adding in your code during the checkout process.

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